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Refund and Return Policy 

Returns will only be accepted with prior written consent. 

If you wish to request a return, please contact us within 7 days of delivery at:

Email address: shop.uk@crown.com 
Crown Lift Trucks Limited

Please provide the following details:

  • Order number 
  • Product details 
  • Reason for the return
  • Photos (if applicable) 
  • Returns sent without prior written consent will not be accepted. 

Damaged or defective goods 

If goods are delivered damaged or defective: 

  • The defect must be reported in writing within 14 days of delivery 
  • Visible transport damage must be reported directly to the carrier upon receipt 
  • Photographic evidence must be provided 

Following inspection, we will, at our discretion: 

  • Repair the product 
  • Replace the product 
  • Issue a credit note 

In all other respects, the warranty provisions set out in Clause 8 of our General Terms and Conditions of Sale apply. 

Processing of refunds 

Approved refunds will be processed as follows: 

  • As a credit note or 
  • As a refund to the original payment method 

Processing time: 7–14 working days after receipt and inspection of the returned goods.

Postage costs will not be refunded unless the return is due to our fault. 

Contact

Crown Lift Trucks Limited

Rutherford Road
Basingstoke, Hampshire, RG24 8PD
United Kingdom
Company Registration Number: 02319386
VAT Registration Number: GB 225 0315 12
Tel: +44 800 260 0413
E-Mail: shop.uk@crown.com